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Designing a service to allow people to view qualifications online

  • 1:1 User Interviews
  • Usability testing
  • Journey mapping
The challenge:

Users currently have no way to access their qualifications online.

 What did I do?

Interviewed users to understand the current pain points in the service.

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We mapped out the current process of viewing qualifications online and identified several pain points.

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 Screenshot 2019-08-19 at 19.31.35
Screenshot 2019-08-19 at 19.38.31
Designed the first prototype.
verison 1 sfa

“Awarding body… I’m not sure what that is.”

“It’s a bit jumbled together if you were looking for a specific qualification quickly”Ia

After 3 iterations.
before and after iterations