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Designing a service to allow people to view qualifications online

  • 1:1 User Interviews
  • Usability testing
  • Journey mapping
The challenge:

Users currently have no way to access their qualifications online.

 What did I do?

Interviewed users to understand the current pain points in the service.

sfa photos

We mapped out the current process of viewing qualifications online and identified several pain points.

working photo

 Screenshot 2019-08-19 at 19.31.35
Screenshot 2019-08-19 at 19.38.31
Designed the first prototype.
verison 1 sfa

“Awarding body… I’m not sure what that is.”

“It’s a bit jumbled together if you were looking for a specific qualification quickly”Ia

After 3 iterations.
before and after iterations